In this episode of The Ziglar Show we talk about customer service.

And here is the crux; delivering your product or service perfectly and expertly, is…not…enough.

That will not win you customer loyalty and referrals.

You’ll continually be frustrated at losing clients to competitors.

You won’t get the referrals from customers that you’d expect.

Delivering your product perfectly is simply meeting the initial hopes and expectations the customer had.

Even if nobody else on the planet delivers as perfectly as you do, doesn’t matter.

The only way to get your customers to come back to you time and time again and refer others to you is if you over deliver.

Nobody does it, but it’s not hard.

I asked the audience, “What do you do to create customer or client loyalty? What do other businesses do that earn YOUR customer loyalty?”

I’m going to give you a 3.5 minute clip from Zig Ziglar where he explains going beyond customer service to customer satisfaction then Tom Ziglar and I talk through many of the comments to the question and lead a class on how to own your customer for life.

Listen. Watch. Subscribe

GUEST INFO:

Show Sponsor

Metpro

Do you have a fast or slow metabolism?

I’ve known celebrity trainer Angelo Poli for over a year now and he’s opened my eyes to the reality that many overweight people have a very fast metabolism and many seemingly fit and healthy people have very sluggish metabolisms.

That is my struggle.

I tend to exercise a lot and eat very little and therefore train my metabolism to slow down and I actually gain fat!

It’s nuts, but in episode 58 of the True Life podcast you can hear why this is.

I’ll tell you it’s not a hack or a secret but just a reality of how the body works to do what it’s supposed to do and how you can get your body to naturally speed up your metabolism and burn instead of store your fat.

Listen to Dr Randy James and I talk with Angelo in episode 58 of the True Life Show, then you can inquire about a high-touch experience working with a Metpro metabolic expert and access the tools their industry-leading coaches use, at metpro.co/ziglar.

You can take their assessment and speak with their team with no commitment, and if you want to engage, my listeners can get up to one month FREE when they sign up.

Head to metpro.co/ziglar to take advantage of this opportunity!